prk365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how prk365 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal information submitted by or collected from users ("you", "your") of prk365.net. By registering an account or using any prk365 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

prk365 is committed to handling your personal information responsibly and in compliance with applicable data protection principles. This Policy applies to all users of the Platform, including players registered from Pakistan. If you do not agree to this Policy, you should not use prk365 services.

This Policy should be read alongside the prk365 Terms and Conditions. prk365 reserves the right to update this Policy at any time. The revised Policy will be published on this page with an updated effective date. Continued use of the Platform following publication of a revised Policy constitutes your acceptance of the updated terms.

2. Data Controller

For the purposes of this Policy, prk365 acts as the data controller in respect of personal data collected from users of prk365.net. Queries regarding data processing practices or requests to exercise your data rights should be directed to the prk365 support team at: [email protected]

3. Information We Collect

3.1 Registration and Account Data

When you create a prk365 account, we collect the information you provide during registration, including:

• Full legal name as it appears on your identity documents.
• Date of birth (for age verification purposes — you must be 18 or older).
• Email address and contact mobile number.
• Username and encrypted password.
• Residential address or city of residence (e.g., Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad).

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to verify your age and identity, prk365 may request and collect:

• Copy of your National Identity Card (CNIC) or passport.
• Proof of address documentation.
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa wallet registration, bank statement).
• Selfie or video confirmation in connection with biometric identity verification where required.

3.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps.
• Payment method details (wallet identifiers, bank account numbers — stored in truncated or tokenised form where applicable).
• Transaction reference numbers and payment processor responses.
• Betting and gaming transaction history.

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type.
• Session duration and navigation data within the Platform.
• Game play data including stakes, outcomes, and session logs.
• Cookie data as described in Section 9 below.

3.5 Communications Data

If you contact prk365 customer support, we retain records of that communication — including the content of emails, live chat transcripts, and any attachments — for quality assurance and dispute resolution purposes.

4. Legal Basis for Processing

prk365 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to operate your account, process transactions, and deliver the services you have requested.
• Legal obligation: Processing required to comply with anti-money laundering, fraud prevention, and age verification obligations.
• Legitimate interests: Processing for fraud detection, security monitoring, platform improvement, and responsible gaming management.
• Consent: Processing for optional marketing communications, where you have opted in. You may withdraw consent at any time by updating your communication preferences in account settings.

5. How We Use Your Information

prk365 uses collected personal data for the following purposes:

• To create and manage your prk365 account and verify your identity and age.
• To process deposits, withdrawals, and bets and to maintain accurate transaction records.
• To detect and prevent fraud, money laundering, collusion, and other prohibited activities.
• To administer responsible gaming tools including deposit limits, session timers, and self-exclusion.
• To communicate with you regarding your account, security alerts, service updates, and (where consented) promotional offers.
• To personalise your experience on the Platform, including game recommendations and interface preferences.
• To analyse usage patterns and improve Platform functionality, security, and performance.
• To comply with applicable legal and regulatory obligations.

6. Data Sharing and Disclosure

prk365 does not sell your personal data to any third party. We may share your data in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and cryptocurrency processing services receive the transaction data necessary to execute your payments.
• KYC and identity verification providers: Third-party identity verification services receive document data solely for the purpose of verifying your identity and age.
• Game content providers: Certified game studios (such as Pragmatic Play, NetEnt, and others) may receive a pseudonymous player identifier and session data to deliver game content and maintain certified RNG integrity.
• Fraud and security services: Anti-fraud and cybersecurity providers may process IP addresses and session data to detect and prevent unauthorised access.
• Legal and regulatory disclosure: prk365 may disclose personal data to law enforcement or regulatory authorities where required by applicable law or in response to a valid legal process.

All third-party service providers processing personal data on prk365's behalf are contractually required to implement appropriate data security measures and to use the data only for the specified purpose.

7. Data Retention

prk365 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data retention policies. Financial transaction records are typically retained for a minimum of five (5) years to satisfy anti-money laundering record-keeping requirements. KYC documents are retained for the period required by applicable regulations. Where you request account closure, prk365 will anonymise or delete your personal data within a reasonable period, except where retention is required by law.

8. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by prk365:

• Right of access: Request a copy of the personal data prk365 holds about you.
• Right of rectification: Request correction of inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to restriction: Request that processing of your data be restricted in certain circumstances.
• Right to object: Object to processing carried out on the basis of legitimate interests.
• Right to withdraw consent: Withdraw consent to marketing communications at any time via account settings.

To exercise any of these rights, contact prk365 support at [email protected] with your registered account details. prk365 will respond within a reasonable period and may require identity verification before processing your request.

9. Cookies and Tracking Technologies

prk365 uses cookies and similar tracking technologies on prk365.net. Types of cookies used include:

• Essential session cookies: Required for account login, session management, and basic Platform functionality. Cannot be disabled without impacting Platform operation.
• Analytics cookies: Used to understand how users navigate the Platform. Data is aggregated and pseudonymised. These cookies can be disabled via browser settings.
• Security cookies: Used to detect and prevent fraudulent activity and bot access.

You can manage cookie settings in your browser preferences. Disabling non-essential cookies will not prevent you from using the core prk365 Platform.

10. Data Security

prk365 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• 256-bit TLS/SSL encryption for all data in transit between your device and prk365 servers.
• Encryption of sensitive data fields at rest.
• Access controls restricting personal data access to authorised personnel on a need-to-know basis.
• Regular security audits and vulnerability assessments of Platform infrastructure.
• Two-factor authentication (2FA) available for user accounts.

While prk365 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your prk365 login credentials confidential.

11. Children and Minors

prk365 services are strictly for individuals aged 18 and over. prk365 does not knowingly collect personal data from minors. If prk365 discovers that an account has been created by or on behalf of a person under 18 years of age, that account will be closed immediately and any associated personal data will be deleted except where retention is required by law.

12. International Data Transfers

prk365 may transfer personal data to service providers operating outside Pakistan in connection with KYC verification, payment processing, game content delivery, or infrastructure services. Where such transfers occur, prk365 takes steps to ensure that the receiving party provides an adequate level of data protection consistent with the principles set out in this Policy.

13. Changes to This Policy

prk365 reserves the right to update this Privacy Policy at any time. The updated Policy will be published on this page with a revised effective date. Where changes are material, prk365 may notify registered users via email or in-account notification. Your continued use of the Platform following publication of a revised Policy constitutes acceptance of the updated terms.

14. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by prk365, please contact: [email protected]